Disputes benefit no one
All projects have disputes, and they can be extremely challenging to solve. From minor disputes between contractors to major legal battles, resolving these issues can waste hours of time (and thousands of dollars in legal fees). Even more, they can result in schedule delays (and even more cost!).
It's in the best interest of all parties to avoid disputes as much as possible and settle them quickly when they occur. One of the biggest challenges with settling disputes is the time and effort it takes for each party to conduct the research they need to ultimately prove their point. If the project doesn't capture objective project data consistently, it can be very difficult to make a strong case. If more research is needed, it is costly to hire engineers or consultants to survey
, measure, or conduct other research. Even when some data is captured, it tends to only be accessible by engineers or a small percentage of the project team.
All of these factors can dissuade both owners AND contractors from taking the time and effort necessary to fight their case, even when there are financial implications such as approving/rejecting a change order request. The lack of transparency has negative consequences for both contractors AND owners.